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Return / Warranty / Shipping Policy

Return Policy and Warranty

We are committed to service excellence in everything that we do. As your satisfaction is extremely important to us, we will do everything in our power to promptly address your needs. Please review the information below and contact Mig Vapor Australia - formerly V2 Cigs Australia  customer support if you have any questions or concerns.

Starter Kits - 30 day money back guarantee:

This warranty applies only to retail orders placed on this website (if you purchased your kit from a physical retailer, please see your retailer for guarantee claims). We are so confident that you will be satisfied with your  product, that we offer a 100% money back guarantee on all of our Electronic Vapour Starter Kits. If you are unsatisfied with your starter kit for any reason, we will refund your original purchase price in full—no questions asked! This offer excludes shipping costs paid at the time you placed your order.

To process a return:

  1. Login to your MigVaporAustralia formerly V2CigsAustralia.com account, using the username and password emailed to you when you placed your order.
  2. Click on the "members administration" link. You will see a list of orders you have placed on this website.
  3. Indentify the order in question and record the Order number
  4. Contact us via email sales@v2cigsaustralia.com  for a Customer service representative to obtain a RMA number.
  5. Ship the product to: MigVapor Australia  PO Box 4034 St Marys East Sydney  2760 within 30 days of the original ship date. Please be sure to prominently display your RMA on the outside of the package. .

Please Note: Our 100% 30-Day Money Back Guarantee applies only to MIG Vapor and Aspire Starter Kits in their original packaging; we do not offer refunds on E-Liquids, Flavor Cartridges or Mig Vapor  Disposables. Misused, damaged, or broken starter kits will not be refunded. All returned merchandise must be received within 30-days of the original purchase date. MigVapor Australia does not refund any shipping costs unless products were shipped to you in error. We also do not pay the cost of shipping starter kits back to us. Please contact  customer service if you have any further questions.

Batteries and Accessories, excluding E-Liquids, Flavor Cartridges and Prefilled Disposables, can be returned within 30 days of purchase subject to a 15% restocking fee. Misused, damaged or broken products will not be refunded.
The 30 Day guarantee is only available once per customer , any subsequent purchases are not liable for a guarantee claim with the 30 days trial period


Warranty
The MIG VAPOR AUSTRALIA formerly V2 CIGS AUSTRALIA warranty is offered to original purchasers who have acquired their  product from migvaporaustralia.com or V2CigsAustralia.com (if you purchased your  product from a physical retailer, please return the product to the retailer). We warrant that your  product will be free from defects in material and workmanship under normal use and service for 90 days ( 3 Months)*  from the original Purchase Date.
This excludes all consumable ( cartridges , liquid , coils , atomizers ) or glass product ( tank or bubblers )
The KHAN Herb atomizer is cover by the standard 3 month Warrenty not the USA 5 year warranty 

The Mig Vapor Australia - formerly V2 Cigs Australia warranty applies only to electronic components and does not apply to Flavor Cartridges prefilled Disposables or  E-liquid products including Fusion Liquid Blanks. This warranty does not cover any defects or costs caused by:
 

  1. modification, alteration, repair or service of this product by any persons or company other than migvaporaustralia.com or V2CigsAustralia.com;
  2. Normal Battery Lifecycles for Lithium Ion Batterys - Lithium Ion have a lifecycle of between 200-400 recharge cycles or 1-2 years whichever comes first. Battery life will deplete over time and is not grounds for replacement if outside the standard warranty period . Excesssive depletion or fault within this time frame is covered under warranty. Mig Vapor Australia - formally V2 Cigs Australia clasifies usage rates based on a recharge daily eg 1 year old is 365 recharges
  3. physical abuse to, or misuse of the product or operation thereof in a manner inconsistent with the use indicated in the instruction manual; or
  4. any use of the product other than that for which it was originally intended (i.e the use of unapproved accessories , like non MigVapor or V2 Cigs  chargers or power adapters or cartridges and  Liquid not purchased from Mig Vapor Australia - formally V2 Cigs Australia ) .
  5. If any of the above conditions are meet , warranty will be void

Any express warranty not provided herein, and any remedy other than the warranty contained herein that might arise by interference or operation of law, is hereby excluded and disclaimed including the implied warranties of merchantability and of the fitness for a particular purpose. Replacement or repair of product is your exclusive remedy under this warranty.
The  Warranty is limited to a maximum of 3 replacements on any given order. The item must be confirmed defective via inspection (this is not an exchange system), and a credit will be supplied for use on your next order or will be replaced with an equal item from current inventory , this decision is the discretion of Mig Vapor Australia - formerly V2 Cigs Australia .
The  Warranty can only be used within 90 days of the original purchase date*
.
Subject to the above warranty, in the event that your device fails to operate satisfactorily, please follow these three easy steps:
 

  1. Email us so that we can troubleshoot the issue and authorize your item for warranty replacement if necessary. Please provide the Customer Service representative a detailed explanation of the difficulty you are experiencing with the device and/or its components. All of this information is required to process your return request. It is also helpful to have your original order number on hand.
  2. If it is determined that your product requires replacement, please send the defective item to Mig Vapor Australia - formerly V2 Cigs Australia  to the contact address supplied . After inspection and validation of the item Mig Vapor Australia - formerly V2 Cigs Australia will offer a coupon code for a full replacement value valid for 30 days.
  3. Please do not send any product to us unless you have spoken to a  representative first. This can lead to confusion and may result in the loss of your item, and therefore the forfeiture of your replacement. After speaking to Support please securely package your item(s) and include within your package a note detailing your order number and requested replacement. If you are experiencing an issue with a single product component, please do not send us your entire starter kit.

Mig Vapor Australia - formerly V2 Cigs Australia does not refund any shipping costs unless products were shipped to you in error. We also do not pay the cost of shipping starter kits back to us.
All Items MUST be returned for refund or credit , this includes charger cable , Cartridges ( Dispoable or Blank) , wall adaptors etc . Any kit  or battery with all parts NOT returned will incurr a 15% fee on refund or credit.
Should you have any questions regarding our Limited Warranty, please feel free to contact our Customer Service Department at:
sales@v2cigsaustralia.com

V2 Pro Series : - Note With the closure of VMR ( V2 USA ) all Pro Series products are no longer supported or covered under warranty 

 

The V2 Pro Limited Warranty is offered to original purchasers who have acquired their V2 Pro product from v2cigsaustralia.com only , not v2.com** or v2cigs.com**. If you purchased your V2 Pro product from a store or the USA, please return the product to that store or contatc the USA website.

We warrant that your V2 Pro product will be free from defects in material and workmanship under normal use and service for three ( 3) month*. The V2 Pro Limited Warranty applies only to V2 Pro electronic components. This warranty does not apply to Cartridges.

This warranty does not cover any defects or costs caused by:

  • modification, alteration, repair or service of this product by any persons or company other than v2cigs.com** or v2.com;**
  • physical abuse to, or misuse of the product or operation thereof in a manner inconsistent with the use indicated in the V2 Pro User Guide; or
  • any use of the product other than that for which it was originally intended (i.e. the use of unapproved accessories, like non-compatible V2 Pro chargers or power adapters).

 

Any express warranty not provided herein, and any remedy other than the warranty contained herein that might arise by interference or operation of law, is hereby excluded and disclaimed including the implied warranties of merchantability and of the fitness for a particular purpose. Replacement or repair of product is your exclusive remedy under this warranty.

The V2 Pro Limited Warranty is limited to a maximum of one (1) replacement on any given order. The item must be defective (this is not an exchange system), and will be replaced with an equal item from available inventory.

Mig Vapor Australia - formerly V2 Cigs Australia does not refund any shipping costs unless products were shipped to you in error. We also do not pay the cost of shipping starter kits back to us.
All Items MUST be returned for refund or credit , this includes charger cable , Cartridges ( Disposable or Blank) , wall adaptors etc . Any Standard kit Or Pro Series kit with all parts NOT returned will incur a 15% fee on refund or credit
.

Should you have any questions regarding our Limited Warranty, please feel free to contact our Customer Service Department at:
sales@v2cigsaustralia.com


Special Conditions:
*   ALL ITEMS SOLD UNDER THE DISCONTINUED OR "AS IS" BANNER IS SUBJECT TO THE DOA ( DEAD ON ARRIVAL) POLICY . THE STANDARD WARRANTY TERMS ARE NOT SUBJECT ON THESE ITEMS 
** THESE CONDITIONS ALSO APPLY TO ANY VMR  SUBSIDUARY , BRANCH  , RESELLER OR DISTRIBUTOR , EG VAPOR 2 OR VAPOUR COUTURE THAT IS NOT V2CIGS AUSTRALIA


Shipping Policy 

All items are sent using the Austpost Express Network , in either Platinum or Standard Express Overnight service. AustPost  pick up our orders Monday to Friday(inclusive)  at approximately 1pm  ( NSW time) excluding Public Holidays and during shutdown periods.
Orders will be packed and delivered to Austpost within 2 working days with a tracking number supplied via email upon delivery to Austpost .
The Austpost Express network can be viewed on the Austpost website to confirm your postcode within the Overnight Network.
Mig Vapor Australia - formerly V2 Cigs Australia Pty Ltd accepts no responsibility for items using the Standard Express Overnight service as this is a NON signature service once the items have left the warehouse .
If Theft or non delivery occurs using this service Austpost must be notified and claim investigation must be completed before possible replacement . This will be granted on a case by case basis designated by Mig Vapor Australia - formerly V2 Cigs Australia Pty Ltd.
Using the Platinum post service items require signature for delivery and therefore proof of delivery can be supplied.
Any article with "Special Instructions" to "Leave at Door" " Leave on Porch" or any such stated will also not be the responsibility of Mig Vapor Australia - formerly V2 Cigs Australia Pty Ltd for replacement or claim .

Returned Packages
Any order shipment which is returned to sender due to incorrect entered shipping information from customer at checkout ,attempted delivery to an address provided,or not picked up from Austpost pickup facility due to non availability within Austpost specified timeframe will be issued a store credit to the order value minus the return shipping charges occurred .


Conditons for Warranty are subject to change without notice




 

 

 
 
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YOU MUST BE OF LEGAL SMOKING AGE TO BUY AND/OR USE ANY Mig Vapor Australia - formerly V2 Cigs Australia PRODUCT.

WARNING: This product is not intended for use by persons under legal smoking age, nonsmokers, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. This product contains nicotine. If you are allergic to nicotine, propylene glycol, or any combination of inhalants, if you are pregnant or breast-feeding, or if you have a heart condition, diabetes, high blood pressure or asthma, consult your physician before using any Mig Vapor Australia - formerly V2 Cigs Australia products. Discontinue use and consult a physician if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and rapid heartbeat.

Our products do not treat, diagnose, or cure any disease, physical ailment, or condition. Keep out of the reach of children and pets as ingestion of certain pieces can present a choking hazard. Nicotine can be toxic if inhaled or ingested in large doses, and may cause irritation to eyes and skin if exposed. Wash immediately with soap and water upon contact. Nicotine is highly addictive and habit forming.

Mig Vapor and V2 Cigs products are not intended or marketed for use as a smoking cessation product.

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